Privacy policy

Zero1 Tech Repairs is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Customer information is collected solely for service and record-keeping purposes and will not be shared with third parties.

1. Information We Collect
We may collect the following personal information when you use our services:
• Full name
• Contact details (phone number, email address, home or business address)
• Device information (make, model, serial number, and fault description)
• Repair history and service records
• Any communication between you and Zero1 Tech Repairs

2. How We Collect Information
We collect personal information directly from you when you:
• Request a repair or quote
• Fill out a job sheet or form
• Contact us via phone, email, or messaging
• Pick up or drop off a device

3. How We Use Your Information
Your information is used to:
• Provide repair and diagnostic services
• Communicate with you regarding your repair
• Provide quotes, invoices, and receipts
• Manage warranty claims and service history
• Improve our services and customer experience

We do not sell, rent, or trade your personal information to third parties.

4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored in digital systems, spreadsheets, or physical job records securely maintained by Zero1 Tech Repairs.

5. Sharing of Information
We may only share your information when:
• Required by law
• Necessary to complete a repair (e.g. ordering parts through suppliers)
• Required for payment processing or delivery services

6. Data Retention
We retain customer and repair records for warranty purposes, service history, and legal compliance. Information is kept only for as long as necessary.

7. Access and Correction
You may request access to or correction of your personal information at any time by contacting us.

8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always apply.